Welcome to tech support. Please note that our aim is to help you solve your problem as quickly and easily as possible, however not all problems cannot be fixed via telephone. If so, you will be asked to bring in your PC for further service.

Quite frequently your question may have already been asked. Click here to review frequently asked questions.

If your PC is from a major manufacturer, you may want to try them for support, especially if your system is still under warranty. Below are links to their support pages.

Before placing a call to a tech, there are several things that you may need to do to prepare for the call.

• Have your invoice or original statement with you.

  If you purchased an Armstrong Microsystems PC, if possible, please have your invoice. Your invoice lists all the hardware and software your system had when you purchased it. You may be asked questions regaring your hardware.

  If you purchased a system from a different supplier, vendor or manufacturer please have your statement or invoice itemizing the components of your system nearby. Most major PC makers put the serial number of the computer somwhere visible on the outside of the computer. This serial number helps identify your system and its components.

• Be near your computer when you call.

  This may sound funny, however a number of repeat calls are from consumers that called from work or a friends and can't remember instructions given to them by a technician.

• Have as much information about your problem available.

  Make a note of what you were doing or what application you were running when your problem started. Write down any errors that may appear on your screen.

  If you recently installed or uninstalled software, be sure to tell the technician.